Steaze Car Rentals (ABN [ABN]) collects personal information to hire vehicles to you. This policy explains what we collect, why, who we share it with, and how you can access or correct it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
| Information | Why we need it |
|---|---|
| Name, email address, mobile number | To confirm your booking and contact you about the hire |
| Delivery and collection address | To bring the vehicle to you and collect it |
| Driver licence details, and a copy or photograph of the licence | To verify eligibility under the Hire Agreement, and to nominate the driver if an infringement is issued |
| Date of birth | To confirm the minimum age for the vehicle class |
| Payment card details | To take the hire payment and hold or charge the bond. Card numbers are handled by our payment processor and are never stored by us. |
| Handover and collection photographs of the vehicle | To record its condition and resolve any damage question fairly |
| Incident and accident details | To make or defend an insurance claim and meet reporting obligations |
| Vehicle location data, where a vehicle is fitted with a telematics unit | Only to locate a vehicle that is overdue, stolen or involved in an incident, and to verify an odometer reading |
We don't collect sensitive information as defined in the Privacy Act, other than health information you volunteer in connection with an accident or an accessibility need.
How we collect it
Directly from you — through the booking form on [domain].com.au, by phone, by email, and in person at handover. If you book on behalf of someone else, you must have their consent to give us their details, and you should show them this policy.
Why we use it
- To confirm, deliver and manage your hire
- To verify licence eligibility and take the bond
- To contact you during the hire about the vehicle
- To assess and resolve damage, cleaning and fuel charges
- To make or defend an insurance claim
- To nominate the driver where an infringement notice is issued to us
- To meet our legal and tax obligations
- To respond to a complaint
We don't sell your information, and we don't use it for advertising or profiling. We'll only send you marketing if you ask for it, and every message will have an unsubscribe link.
Who we share it with
| Who | When and why |
|---|---|
| Stripe (payment processor) | To process payments and bond holds. Stripe handles card data directly under its own privacy terms; we never see or store full card numbers. |
| Netlify (website and form hosting) | Booking requests submitted through our website are stored on Netlify's infrastructure. |
| Our insurer and broker | Where a claim is made or an incident is reported. |
| Police, transport and toll authorities | Where we are required or entitled to nominate a driver, or to respond to a lawful request. |
| Roadside assistance and towing operators | Where you need assistance — your name, number and location only. |
| Repairers and assessors | Where damage needs assessing or repairing. |
| Debt recovery agents and lawyers | Only where an amount properly owing remains unpaid after we've contacted you. |
Some of these providers store data overseas, including in the United States. We take reasonable steps to ensure they handle your information consistently with the Australian Privacy Principles.
How we keep it secure
- Licence images and booking records are kept in access-controlled systems, available only to people who need them to run a hire.
- Our website is served over HTTPS.
- We don't store full card numbers. Payment details go directly to our processor.
- Where a document is no longer needed, we destroy or de-identify it.
How long we keep it
Booking and payment records are kept for 7 years to meet tax and accounting obligations. Licence images are kept for 12 months after the hire, or longer if there's an open damage claim or infringement. Handover photographs are kept for 12 months. Telematics location data is kept for 90 days unless it relates to an open incident.
Access, correction and complaints
You can ask us for a copy of the personal information we hold about you, and ask us to correct anything that's wrong. Contact hello@[domain].com.au or [07 0000 0000]. We'll respond within 30 days. There's no charge for a request, though we may charge a reasonable cost for a large or repeated one — we'll tell you before we do.
If you think we've mishandled your information, tell us first and we'll investigate and respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Cookies and website analytics
Our website uses only what's needed to make the booking form work. Booking details you enter are held temporarily in your own browser so the form remembers them between steps — that data stays on your device and is cleared when you clear your browser storage. If we add analytics later, we'll update this policy and say so.
Changes to this policy
We may update this policy. The current version is always at [domain].com.au/privacy, with the version and date at the top of this page. If we make a change that materially affects how we handle your information, we'll tell active customers by email.
Contact
Steaze Car Rentals · ABN [ABN]
Trinity Park, Queensland 4879
hello@[domain].com.au · [07 0000 0000]